Customer Stories

What our customers say…

 

I would personally like to send a special thank you to our weekly service provider, Rae Horrell. He is always so polite and professional, even when dealing with situations that aren’t the most pleasing. He can always be counted on to do a thorough job and we appreciate him letting us know whenever there may be a problem in a particular apartment. Without him, we may never know that a resident may have an infestation or living in less than desirable conditions. I felt it was important to send this letter of appreciation because of Rae going above and beyond for us here at The Creek. If you need any additional information, please don’t hesitate to ask.
- ~Aimee Dietsch, Community Manager, The Creek at Forest Hills ApartmentsCustomer Stories
I just wanted to take a moment to thank you personally for the exceptional service our family received and has continued to receive from your company upon deciding to change over our termite and pest control needs to Clegg's.... On the morning the crews pulled up to our house, it was a sight to behold. Both termite and pest control crews arrived at the same time. It looked like a full-scale assault. I literally had to go explain to one of my neighbors not to panic, we didn't have termites, we're just upgrading! They were relieved..... On your website you mention great customer service. I would actually change that to exceptional or extraordinary customer service at the very least. While this may be just business as usual at Clegg's, being treated this way is unprecedented and non-existent everywhere else. It did not go unnoticed and it was greatly appreciated.
- David & Meredith BrownCustomer Stories
We just had our first visit from our cleggs technician for pest control. Wayne Rush, cleggs New Bern office, is a very nice and responsive technician and an asset to your business.
- Erik SmithCustomer Stories
If I were a termite, I would hesitate to approach this house now that it has been protected by your company's efficient system.....The entire scheme was thoroughly explained to me by Steve Arnao. He answered all my questions reassuringly with patience and courtesy. It was an altogether pleasant initial interview. Steve made me feel fortunate to have chosen Clegg's.
- Charity ColeCustomer Stories
Per my phone conversation with you a few weeks ago and our personal meeting/inspection at our rental house on 1/24/2012, I had discussed with you what a wonderful employee you have in Brian Bridgewater. We have been customers of Clegg's in Durham for about 35 years and the last 3 years at our mobile home in Emerald Isle. Brian is by far the best technician we have ever had during our 35 years experience with Cleggs's. He is always courteous and always finds a way to complete our inside pest control when we are able to be down at the beach. What impresses us is" Brian always has his flashlight shinning in corners, under cabinets, and inside of cabinets and closets - No other technician has ever given this about of service. To me, it says he wants to do the best possible job for his customers. I would like to see him recognized within Clegg's for his excellent service to his customers. Brian knows his job and is very concerned about his customer's needs. Recommendations from us are: promotion, raise, or some type of monetary/vacation award.
- Jerry and Carole PooleCustomer Stories
Joe Eastman did our annual termite inspection last week. In the course of the inspection, he asked me to observe what appeared to be a small lead with some water drips into our crawl space. He suggested that my husband take a look at it when he came home. Well, my husband did so and we called out a plumber. Much to our horror, we had a leaking pipe that had already caused damage in our wall and behind our kitchen sink and dishwasher. It was beginning to cause floor damage as well. It took the plumber 6 hours to fix the problem and the area is drying out as I write this. There will need to be more work done in our kitchen to reconstruct the drywall and sheet rock to the tune of about $1500. Although this is an upsetting event, we are so grateful to Mr. Eastman who probably saved us thousands of dollars of damage. I shudder to think what might have occurred. I want to commend Mr. Eastman for his diligence and for going out of his way to be of assistance to us. We are forever grateful.
- Dr. and Mrs. William ParsonsCustomer Stories

 

Tell us your story using the short form below!

Submit Your Testimonial:

Quote:

Name: