FAQ (Frequently Asked Questions)

Click on the questions below to see the response.

Company Questions

How can I contact Clegg’s Termite & Pest Control?

You can reach Clegg’s Termite & Pest Control via phone at 888-672-5344 or by filling out our online contact form.
Additional Contacts:
Field Operation Contacts
Headquarters

How long has Clegg’s been in business?

Our humble beginnings started in 1960 when founder Reverend Ralph E. Clegg could not afford professional pest control for his church. He decided to learn everything he could about termites from written information and his friend at North Carolina State University. With the assistance of church members, the Reverend was able to exterminate the termite infestation in the church. After helping other church members with their termite problems, Reverend Clegg incorporated Clegg’s Termite and Pest Control in 1964.

Where does Clegg’s Termite and Pest Control operate?

We are headquartered in Durham, NC however we have pest control services and branches located throughout North Carolina.
Full List of Clegg’s Locations

Pest Questions

Ants

Do ants fly?

Yes. Certain species of ants can fly which plays an important role in the mating process.

Bed Bugs

Do bed bugs transmit diseases when they bite?

Luckily, bed bugs do not transmit diseases when they bite. Their bites cause itching which could lead to excessive scratching. The excessive scratching can, in turn, lead to potential secondary skin infection.

How do you get bed bugs?

Common belief is that bed bugs and filth are synonymous. However, this is not true. In order for bed bugs to infest your home they need to have hitched a ride. They can hide anywhere including, clothes, luggage, and even human hosts. Chances are that the bed bugs you now have in your home are from the place you recently traveled to.

How does Clegg’s detect for bed bugs?

Clegg’s uses bed bug detection dogs to find bed bug infestations. Our two canines, Rambo and Smoke, have been specially trained to detect live bed bugs in homes and offices. Once the dogs have detected the infestation, our pest professionals take over to devise a strategy for eradication.

Approximately how long does a bed bug inspection take?

There is no specified time constraint for bed bug inspections. We recommend that if you do have bed bugs in your home, that the entire home be treated. We offer both a chemical solution as well as a heat alternative for bed bugs. Both methods are very effective. This service, like many of our other services, requires the cooperation of the homeowner in order for optimal success.

Cockroaches

Why do I have German Cockroaches?

Most cockroaches get into your home without you even knowing it. They are extremely resourceful and can hitch a ride in your grocery bag, suitcase, appliance box, or any other type of enclosed item. You also could unknowingly bring in roach eggs into your home. Once cockroaches are in your home, they can move about through cracks, pipes, and gaps in doors.

What are the most common types of roaches in North Carolina?

The most common roaches that Clegg’s handles are German Cockroaches. These are most commonly linked to sanitation issues. We also service for Smoky Brown and American Roaches. Both of these are quite common in North Carolina and prefer dark, damp areas like crawlspaces and attics.

How long will it take for the cockroaches to be gone?

For German cockroach infestations we recommend a monthly service for three months. We usually place customers on a quarterly maintenance plan. We do however need the cooperation of a homeowner in order to make the cockroach service successful. One drop of grease can feed a German roach for a month. Once all of the sanitation issues are addressed and a pest professional has treated the current infestation, you are well on your way to controlling the problem.

Why is it important to have monthly service for cockroaches?

If you’ve had an infestation of cockroaches, a monthly service is recommended but not required. The reason for this is that cockroaches are extremely resilient creatures. There is no guarantee that one treatment will wipe out all of the cockroaches. There is also always the possibility that new cockroaches invade your home or office.

Spiders

Do all spiders bite?

All spiders have the ability to bite. Before you panic, there are some caveats to this. Most spiders are not aggressive. They are much more scared of humans, than we are of them. They typically only bite when they feel threatened. Many spiders aren’t even able to pierce human flesh.
Of the 40,000 species, only about a dozen can cause serious harm. The two main to keep an eye out for in North America are the Black Widow and Brown Recluse.

Termites

What is the difference in appearance between ants and termites?

Ants and termites, while very different creatures, have a tendency to look similar. This is especially true for winged ants. There are, however, a few distinguishing features between the two species.
Antennae: An ant’s antennae are “elbowed” with a distinct bend in the the antenna, while a termite’s antennae look like a string of beads
Waist: Ants have a visual “waist” between the thorax and abdomen, whereas a termite’s “waist” is not distinct.
Eyes: While this may be a harder factor to distinguish, ants have compound eyes, meaning they are made up of many facets. Termites do not have compound eyes.
Abdomen: The abdomen of an ant is slightly rounded. Termites on the other hand have a slightly pointed abdomen.
Wings: Typically ants have forewings that are larger than the hind wings. Termites have fore and hind wings of equal size.

Service and Treatment Questions

Do the chemicals used smell, and if so, how long will the odor be in my house?

Most chemicals used by Clegg’s do not have an odor. For any chemicals that do have an odor, we ask that customers be off the premises for a given period of time. In some cases it will also involve removing any pets during this time as well. For example, a flea service requires that all people and pets leave the residence for at least 4 hours.

Why do you need to check my dehumidifier 4 times a year?

We check your dehumidifier four times a year to make sure that the unit is functioning properly. You do not want the area underneath your home to become too dry or too moist. During each check we are also using a moisture meter to take a moisture reading of the wood in your crawlspace. Based on this reading, we may need to adjust the dehumidifier to make sure that the moisture stays at an appropriate level.

Is the crawlspace included with regular pest service?

An initial general pest control service begins with what we call an “In, Out, and Under”. We service inside the home, around the exterior, and underneath if a crawlspace is present. The general pest control service maintenance plan is tailored to your home and needs. The area underneath your home needs to be serviced about twice a year. There are some occasions when an interior service may not be necessary. Your technician will address any questions and concerns at the time of service and will only service what is needed.

Does Clegg’s service mold or fungi?

Clegg’s treats for fungi only. Our inspection is performed for both mold and fungi, but if mold is discovered we will recommend that you consult with a mold remediation specialist.

Is there a price difference if the outside is treated and not the inside or vice versa?

There is no price difference because we cannot predict a pest infestation. All general pest control customers have the option to have an inside or outside service at any time.

How long does it take for the chemicals to work?

Generally it will take 7 to 10 days for the chemicals to work and for the customer to notice a difference.

Do I need to be out of the home during treatments and for how long?

Most of our treatments do not require you to be out of our residence. However, there are some services that do require leaving the premises. For example, a flea infestation service will require all people and pets to leave the residence for at least four hours.

Can I add other homes to be treated to my service account?

Yes, you can add other homes to be treated to your service account.

Can I receive a refund if I’m not satisfied with the service?

We stand behind our service so if the infestation is not reduced or has increased, then a supervisor will be asked to visit the site to assist the technician in finding a pest solution. We will tailor our pest maintenance plan to fit the customer’s needs.

Why is it important to have my house treated inside?

The majority of pest problems can be controlled with an exterior service. Most inside services address either an ant or cockroach infestation. In these cases the interior service is necessary because these pests will feed on household foods once inside the home. Once the interior infestation is addressed we will then focus on the exterior, preventing them from getting back into the home.
Interior treatment is particularly important for ants because they are very social insects. Our staff is trained to listen to the customer and think like a pest. This is essential when addressing a pest problem when the pest is just as clever as you.

Will the pest problem go away after one treatment?

Your pest control maintenance plan is a work in progress. Pest control problems are strongly tied to the time of year and conditions in your home that are conducive to infestation such as moisture control issues. Our technicians are trained to identify these conditions that allow infestations to thrive and educate the homeowner about them.

Pet Questions

Are Clegg’s pest control solution pet-friendly?

We always keep pets in mind when performing a service. We strive to solve your pest control problems safely and effectively.

Do I need to remove my pet from the premises for pest control?

If a treatment requires that a pet needs to be removed from the residence during service, we will let the customer know ahead of time.

Will the chemicals hurt my pets?

We only use EPA approved products and only ask that if a treatment is performed inside, that any pets do not go into the area treated until it is completely dry.

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